Book Buzz: Shoe Dog by Phil Knight

What would happen if we fundamentally changed our leadership style? What would happen to our companies if we chose to serve those we lead? These are the premises of Cheryl Bachelder’s Dare to Serve

As the CEO, Cheryl was instrumental in turning around Popeyes over just 7 years, with restaurant sales up 25%, profits up 40%, and market share up 7%. What was the key to this success? It was the direct result of making a conscious decision to lead in a new way. Do we want different results than we had last year? In my experience, Cheryl’s experiment here is real, and if we choose to lead this way, we will see tangible bottom line results.

I know that you are thinking, “Of course Cindi feels this way, because she is an HR person.”  But honestly, this applies to you, too. I'm suggesting that you may want to take some time during this holiday season, when it just seems right to turn our focus to relationships, and read this book. I believe it will be worth your time.

The premise is simple:

  • Decide to think positively about the people you lead
  • Decide to be a leader who serves others over self-interest

The book is full of very practical ideas you can apply in your business right now such as this one interesting take-away. 

Four key parts to a great performance review

Cindi Filer, CEO of Innovative Outsourcing shares helpful advice you can use. Second message in a three-part series on performance evaluations.

Performance reviews are important to your business. Over the past few weeks, we have investigated why this is critical, and then also underscored the importance of a great job description as a precursor to the performance review. Now here's how to set the stage for a purposeful and productive meeting.

In your mind, imagine the perfect 45-minute employee meeting. Now fast-forward to the end of that meeting so you can now work backwards to achieve the best structure. Here is how that time should ideally be spent:

  • 18 minutes –  Encouragement
  • 9 minutes –  Improvement points
  • 9 minutes – Development needs (What do you think they need. What do they think they need.)
  • 9 minutes – Self-reflection 

Your past performance reviews may not have followed this ideal 40%-20%-20%-20% strategy, but this should be your goal. Here is how to make that happen:


40% is ENCOURAGEMENT

Why should encouragement dominate your performance review time? Surveys find that the primary reason people leave their jobs is because they do not feel appreciated. While we need to give encouragement often, a performance review is a GREAT time to tell your employee what he/she does well, attitudes you like, and skills they possess USING EXAMPLES. (Recognize the time they helped retain a client, or notice the extra time spent on a result-producing project.) When you share these key examples, even if they are small “wins,”  it sets the tone for a productive review.


20% is IMPROVEMENT POINTS

"Everyone has room to improve." Begin this segment on a positive note, immediately following your encouragement message. Focus on measurable improvement areas. If something is not quantifiable, (for example, their temperament when things don’t go their way), make sure that you communicate this by providing specific examples. Jointly agree upon a goal for improvement and an expected reevaluation date. If you fail to set and follow though on reevaluating, you may as well not discuss improvement points at all.


20% is DEVELOPMENT NEEDS

Next, discuss what the employee perceives they need most, and include what you feel that they need. Perhaps this includes leadership training, skills training, or being mentored by an experienced colleague or outside source. Following the same improvement points strategy, development goals need to be specifically outlined with expected completion and reevaluation dates. By devoting time and money in training, even inexpensive training by webinars, it shows that you are investing in them. You send a two-fold message: "I want you to succeed professionally, AND I value what your continued development brings to the company."  


20% is SELF-REFLECTION

Prior to a review meeting, the employee should complete a self-assessment which will likely mirror many of your thoughts. This self-reflective process is a learned skill equipping the employee to possibly correct future issues even before it comes to a manager's attention. If you need assistance creating an evaluation tool like this, Innovative Outsourcing offers a full range of customized employee evaluation services.  If you are designing your own form, consider a section requesting their perspective on overall company performance, what they would do if they were “king for a day,” and how they could be part of an improvement strategy. The responses you receive could be your company’s best “free” consulting advice!


Let’s review:

  • Performance reviews are important.
  • It all begins with a good job description.
  • Plan your performance review time proportionately between these four key areas.

Next time, we will talk about who should conduct the reviews and the best timing. In the meantime, I’d appreciate your feedback or questions on this topic. Email me at cfiler@innovative-outsourcing.com.

Critical first step to a great performance review

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Cindi Filer, CEO of Innovative Outsourcing shares helpful advice you can use. Second message in a three-part series on performance evaluations.

While some may feel that the performance reviews are a thing of the past, I have expressed my case for why this is still a relevant and critically important practice.

Now that we have established the “why” in performance reviews, you may assume that the next step is “how.” But wait! There is one very important step, and the success of your performance review strategy hinges upon this. Effective reviews first begin with a great job description. If you haven’t objectively communicated to your employee the measuring stick that will be used for evaluation, then you are setting yourself up for an ineffective performance review.  And the benefits of having functional job descriptions for all your employees adds key benefits that transcend reviewing performance. (Here are more reasons small businesses need job descriptions, and you may have never considered #5!)

What should an effective job description include? To be used as a springboard for evaluation, both the employee and the manager must a have a reference including concrete parameters of performance expectations.  

Are you feeling overwhelmed already?  Here is a step-by-step strategy that will work:

First, list the employee’s top six action items or requirements.

Next, assign a percentage of time they should work each month to fulfill each of those requirements. Here’s an example:  

  • 35% - Answer telephones, forward calls, and take messages to assure no dropped calls and no caller waiting for more than one minute on hold without being successfully transferred or speaking to you with an update on their anticipated wait time.
  • 30% - Complete accurate data entry of visitor information within one hour following their arrival.
  • 20% - Greet guests at the door, ensuring they are comfortable, they are offered a drink, and keep them updated on the anticipated wait time.
  • 15% - Perform office housekeeping and restock guest refreshments.

Lastly, the job requirement should also include a section for required education and prior experience necessary for the job. (This is a whole exercise in itself which we won’t cover at this time.) For the review process, the action item list and assigned percentages will become the basis for your performance review.  

Once you have this type of job description completed, then you have the foundation upon which your performance review can be based. In my message next week, we will use this as the springboard for planning the actual review.

Begin now! Identify who will be your company’s “owner” of the reviews. I have found that in many cases, CEOs are not driving reviews because it is too far down on their “to-do list.”  If this is that case, then consider assigning one manager that you trust to be the driver of this process.  Maybe it’s an outside consultant. (This is actually a service Innovative Outsourcing can provide.) One thing that stands in the way of an effective performance review strategy is making this a priority, and as a company leader, that initiative can begin with you.

In the meantime, I’d appreciate your feedback or questions on this topic.  Email me at cfiler@innovative-outsourcing.com.

Why evaluate employee performance?

Cindi Filer, CEO of Innovative Outsourcing shares helpful advice you can use. First in a three-part series on performance evaluations.

The small business community is abuzz now, debating this hot topic. Is it still correct to do employee performance appraisals?  Some argue that leaders should have “evolved” past this fossil management tool.  I’m going to make an argument that they are still relevant and actually, critical.

Over the next three weeks, look forward to receiving some practical advice on why and how to successfully implement performance appraisals.

Why do performance reviews? Let’s boil it down to these four critical reasons:

  • To INFORM employees – “Where do you stand with your boss?” If I asked your employees that right now, would they know how to answer? 
  • To INCREASE productivity – Studies show that when you regularly evaluate employees and they know that they are being evaluated based upon a measurable standard, their productivity increases.
  • To RETAIN staff - According to the research by Direct Recruiters, Inc , feeling undervalued and lacking feedback are two of the top seven reasons why an employee quits. Both of these issues can be addressed by using employee reviews.  For millennials, this is even more crucial.  They need reviews at least quarterly and perhaps more informally. They crave feedback, and will perform much better if provided appropriately.
  • To be able to FIRE with less risk - You have heard this from me before - document, document, document!  Performance review records document that your poor performers have regularly been coached and given deadlines for improvement.  Without this, when you call me for advice on letting someone go, I will likely say that you are in a position of RISK. Employee reviews mitigate this. 

Designing the best performance review is critical, or you could fall into the trap that has given traditional performance reviews a black eye. The key for small business is to make this tool inspire instead of deflate, and make it simple enough that both the employee and the manager find it a valuable use of everyone’s time. Next week, we will investigate the critical task you must accomplish prior to your performance appraisal. In the meantime, I’d appreciate your feedback or questions on this topic.  Email me at cfiler@innovative-outsourcing.com.

The Year Ahead: What Employers Need to Know

Cindi Filer, CEO of Innovative Outsourcing shares a helpful reference from her legal labor resource who offers this concise reference for the year ahead.

When my legal resource, Eric Magnus, Jackson Lewis, P.C, provided me with this very inclusive reference to the year ahead for employers, I knew that you would benefit from this information, too!  CLICK HERE to read the report.

Employers can expect sweeping changes in the year ahead. Here is of our exclusive outlook, “2017: The Year Ahead for Employers,” an executive summary of key developments in the past year and what employers can expect in the coming months. It is a quick read and ideal for senior management and those responsible for Human Resources.
— Eric Magnus


If you have a need for further legal advice on HR topics, please contact Eric Magnus at Jackson Lewis, P.C.  He can be reached at 404-525-8200.

Looking for a good business book?

Need a recommendation for your next great read?  Cindi Filer, CEO of Innovative Outsourcing, offers her thoughts on what she has been reading lately.  She calls this her "Book Buzz," and she would like to offer you this reference of what's on her shelf right now.  Click on any book shown below to read Cindi's review and learn how this book may benefit your business.  Then please provide your comments in the section below so we can get the conversation started!

Book Buzz: Dare to Serve

What would happen if we fundamentally changed our leadership style? What would happen to our companies if we chose to serve those we lead? These are the premises of Cheryl Bachelder’s Dare to Serve

As the CEO, Cheryl was instrumental in turning around Popeyes over just 7 years, with restaurant sales up 25%, profits up 40%, and market share up 7%. What was the key to this success? It was the direct result of making a conscious decision to lead in a new way. Do we want different results than we had last year? In my experience, Cheryl’s experiment here is real, and if we choose to lead this way, we will see tangible bottom line results.

I know that you are thinking, “Of course Cindi feels this way, because she is an HR person.”  But honestly, this applies to you, too. I'm suggesting that you may want to take some time during this holiday season, when it just seems right to turn our focus to relationships, and read this book. I believe it will be worth your time.

The premise is simple:

  • Decide to think positively about the people you lead
  • Decide to be a leader who serves others over self-interest

The book is full of very practical ideas you can apply in your business right now such as this one interesting take-away. 

So Dec 1 is the new April Fools' Day for the Dept. of Labor

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Cindi Filer, CEO of Innovative Outsourcing updates you on a new court ruling that may affect you.

Over the past few months, we have been keeping you up-to-date on the December 1 implementation of the Department of Labor’s White Collar Overtime Exemption, raising the minimum annual wage (salaried or hourly) for overtime exemption to $47,400.  

But it is 2016, and in keeping with the year’s theme of “expect the unexpected,” last week a federal judge blocked the rule, siding with 21 states and an organized business group, siting that the “rule is unlawful and granted their motion for a nationwide injunction,” according to Reutters.

This means that this regulation has been delayed, as the Department of Labor now files an appeal.  In light of the changing political climate, even a successful appeal could be “Trumped” by new legislation, or the incoming Department of Labor may withdraw it all together.

What does this mean for you?

The December 1, 2016 implementation is no longer required, and at this moment, no one really knows what will happen.

What do we recommend?

If you have procrastinated and done nothing, this is one time that you might actually be reaping the reward. Keep an eye open for a new date and possible implementation, but this may never happen.

If you have made pay changes already in anticipation of this, you will need to make a decision to pull back or continue.  Again, we have no way of knowing when (or if) this will be enacted.

Plans for tracking and reporting hours

I know that many of you have put in place a method to report hours for all employees due to this implementation.  My recommendation is to keep this in place. For many reasons, it would be a good idea to have all employees report hours.  It is a safeguard for you in this litigious climate.  And it is also a prudent practice for your employees to view the hours they spend in an ongoing self-evaluation of their time management.

The bottom line

For many businesses like yours, this means you may have earmarked money for overtime that now can be channeled into staff expansion instead.  Consider hiring a part-time employee to help ease the work load of your full-time staff. We have great talent waiting for an opportunity to bring their highly professional skills to work for you part time.  Just give me a call, and we can talk about your specific needs.

So the calendar says December 1, but when it comes to raising the overtime exemption minimum compensation, it feels more like April Fools' Day instead!

Book Buzz - 5 Gears: How to Be Present and Productive When There is Never Enough Time

Do you have a work/life balance issue?  Does your spouse often remind you that you are present but not “present?" Is it challenging to get ahead of your email inbox so that you can really be productive. How are your outside-of-work relationships?

These days, it seems like work consumes us.  Our phones and laptops have allowed us to be “on” right up until we go to sleep and at the first minute we wake up.  In this new electronic world, perhaps we need to learn how to make good boundaries between where work ends and life begins.

How to craft a plan to keep your best employees

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Cindi Filer, CEO of Innovative Outsourcing, offers her advice.

Your best employee may have just accepted a new job offer, and the resignation letter is heading to your desk.

In our message last week, and continuing today, I’d like to share with you some alarming statistics on employee turnover, and then offer some equipping advice that can hopefully buffer you from this trend.  A recent Forbes article sited two research sources indicating that 74% of current workers would consider finding a new job, and 35% of those workers are actively seeking a new job. Your business is not insulated from this alarming trend, but there is a strategy you can implement now to improve your chance of retaining your talent. 

So last week, my message asked you to sort the names of your direct reports onto three lists  1) Excellent Employees, 2) Worst Employees, and 3) Everyone in Between.  Then your assignment was to ponder the names on your Excellent Employees list.  It is for those people that we will now be crafting a retention plan.

First, let’s consider the reasons people leave their job.  For each person on your Excellent Employees list, fill in their name as you read each reason:

  1. __________ doesn’t feel valued
  2. __________ feels they have a bad manager
  3. __________ perceives there is a lack of communication
  4. __________'s efforts aren’t recognized (pay)
  5. __________ did not get a deserved promotion
  6. __________ feels a perceived or real lack of training
  7. __________ thinks that there is no chance for promotion
  8. __________ has too much work
  9. __________ doesn't trust management 
  10. __________ doesn’t connect to the mission (purpose)

Did this raise some red flags? For example:

  • Do they love words of encouragement and due to busyness, those have been few and far between?  
  • Has that person stayed at $28/hr for the past three years without a pay raise?  
  • Have you increased her workload because she is the most trustworthy, with greatest follow through, so now she works 50 hours a week?  
  • Have you not painted a path upon which he can progress in his career and his pay as he develops within your company?  

Identify at least two things on this list of ten that stick out right now as a potential issue for each of your Excellent Employees. In our last message, I asked you to assign a rank from zero to ten of how likely that person is to resign, (remembering that a great employee for whom you think the flight risk is at zero may resign tomorrow).  This will help you assess the urgency of your necessary action. Then construct an plan for those two critical areas.  For example:

  • Raise her pay to 5% above market rate by six months from now
  • Send her to a leadership development program each month so that she feels you are investing in her and she is becoming more valuable in leading the company.

Now you have at least two action steps in place for each Excellent Employee, and you can prioritize each step based upon pending urgency.

Do you feel this seems rather simple? Actually, I have seen time and time again that this deliberate and consistent approach slows the leak of a company’s best talent.  When you focus on retaining your excellent employees, you can RETAIN MOST OF THEM.  When you consider the expense of employee turnover, even while considering your preventative investment (of your time and company resources), the savings is huge.

Remember those other two lists, the Worst Employees, and Everyone in Between? Stay tuned!  I’ll be sharing some helpful suggestions for those employees, too.  

image: womensday.com