When we treat a resignation as the end of the relationship, we walk away from the most honest feedback we will ever get.

46% of U.S. workers don’t use all their PTO. Here are the benchmarks, and why I am not sold on unlimited.

One of your five salespeople always closes — so every important account goes to them. They will never tell you it’s too much.

Job security isn’t a policy you write. It’s the accumulated impression of how you handle mistakes, how you hire, and what you say about the future.

They don’t hold back because they dislike you. They hold back because they like you and don’t want to make you feel bad.

The objection I hear every time: there’s nowhere to promote them. Fair. So make the job progressively more interesting instead.

You have a vision. Has anyone told Jane how her work makes it possible? If not, she thinks she just does the admin job.

There are not many good books on retention. This one is under 100 pages and I am buying copies for clients.

A restaurant book, read by an HR person. What if we did unreasonable things for our employees the way Eleven Madison Park did for its guests?

Two weeks a year of working from anywhere. Same hours, same responsibilities, different view. It costs you almost nothing.

Every issue at that owners’ meeting was about stressed and difficult employees. Nobody in HR was surprised.

Before you stop reading because a four-day week is impossible — look at what happened when 61 companies actually tried it.